The countdown is on as one of the year’s most anticipated conferences for the timeshare and fractional ownership industries is fast approaching.
This year’s annual RDO3 conference, themed “Going The Distance” takes place on 23-25 September – and this time RDO will be hosting the event in the European city that has stolen the spotlight all summer: London.
RDO3 will kick off at the Pestana Chelsea Bridge Hotel & Spa on the evening of Sunday 23rd September, followed by two full days of presentations, panel discussions and networking opportunities for delegates and guests. To view the at-a-glance schedule see http://www.rdoconference.org/conference-introduction/program-at-a-glance/
The Pestana Chelsea Bridge Hotel & Spa enjoys a privileged setting and beautiful views, thanks to its location right by the River Thames and the hotel is within easy walking distance of Battersea Park, Sloane Square and the Kings Road in Chelsea.
RDO is delighted to confirm that sponsors of the 2012 conference include Club La Costa World Resorts & Hotels, Diamond Resorts International, Holiday Club Resorts, Interval International and RCI.
The line up of top guest speakers and presenters includes:
Roy Sheppard, BBC presenter and author of six books, including “How to be The One”. He is one of the UK’s most engaging public speakers and a top Business Relationships and Reputation Management expert.
He is the acknowledged European expert on building profitable business relationships through networking and referrals and has spoken at conferences internationally for many of the world’s largest companies. He has worked as a visiting lecturer at Cranfield University’s full-time MBA course and more recently at Henley School of Management. For more information and to watch him in action, visit his website www.royspeaks.com
Nigel Risner is the only motivational speaker in Europe to have been awarded Speaker of the Year from The Academy for Chief Executives, The Executive Committee and Footdown. Nigel is a respected author, television presenter and a prolific speaker.
He is a great believer in the fact that positive results can come from negative experiences, and that we often learn best from situations which are unfamiliar and even uncomfortable.
His books The IMPACT Code and “It’s a zoo around here” and the new rules for better communication have sold in their thousands and are literally transforming lives around the world.
Sallie Burnett is the founder and president of Customer Insight Group, Inc. Her strategic customer relationship marketing firm works with many Fortune 500 companies and specialises in marketing strategy, customer research, data analysis, program development, and customer-centric programs, focusing on loyalty, social media, customer engagement, retention, win-back and new customer acquisition.
RDO3’s guest speakers will be joined by top shared ownership industry executives Craig M. Nash, Chairman, President, and CEO, Interval Leisure Group and Geoffrey A. Ballotti, Chief Executive Officer, RCI®.
RDO is also delighted to welcome Carlos Vogeler, Regional Representative for the Americas, World Tourism Organization (UNWTO); Professor Dimitrios Buhalis, Deputy Director, International Centre for Tourism and Hospitality Research, Director, John Kent Institute in Tourism Director eTourism Research Lab; Dionisio Pestana, Owner and Chairman of Portugal’s largest tourism brand, Group Pestana. Pestana owns and manages 90 hotels and has 12 vacation club resorts in Portugal and Brazil; and Stephen J. Cloobeck, Chairman and Chief Executive Officer of Diamond Resorts Corporation which includes vacation club specialists Diamond Resorts International®.
Ben Moxon, founding director of Arkenford Ltd, a specialist market modelling and marketing research company will also be speaking about ‘the creative use of data’ and explaining why usually too little use is made of the information we collect.
Steve Keenan has a wealth of travel industry experience as a journalist including Travel Weekly, ABTA News, the Times and Sunday Times. When the Times and Sunday Times launched a joint website, he became the first online travel editor of a national newspaper. He will be sharing his expertise and revealing the best ways for the timeshare industry to attract strong press coverage.
Business Sessions will span the full two days and will include:
World Tourism Trends – Setting the Scene How do we lead the way for economic growth, social progress and environmental sustainability? And foster competitive and responsible business models and practices as well as increase cooperation between the public and private sectors?
eTourism developments and the wonders of Augmented Reality A look at how the Web 2.0 and consumer-generated, content-based social media engagement are revolutionising global tourism.
“What we are up against” A distinguished panel of travel industry experts will be looking at trends in travel, both inbound and outbound, to see where our sector stands. This will be a good chance to assess whether our product is a good proposition for today’s value-conscious market.
Loyalty: The Ties that Bind (including seven best practices that companies can compare with their customer loyalty approach to uncover weak points and opportunities to improve the odds of their success).
Panel of Experts – The Next Steps The “Panel of Experts Report” has made a number of recommendations to the industry on exit routes for owners who need to dispose of their timeshare. These are expected to be taken on board across the industry, so what are the implications? The panel will also look at the next steps in implementing the report and looking at the long-term.
Opening Pandora’s Box Panel discussion on the REAL issues facing our industry both locally and globally today. The experts will discuss those issues and give their insight in to what they see as tomorrow’s solutions.
Creating IMPACT Each and Every Day For You and Your Customers Creating I. M. P. A. C .T. as a leader together with communication skills and how to be more effective in delegation and trust. In this interactive session Nigel will explore how the use of I. M. P. A. C. T. will enhance individuals and teams motivation, collaboration skills and most importantly interacting with clarity. Delegates will have a framework to use, not only on themselves but to pass on to their teams; a simple method in identifying the styles of their colleagues and how partnership is more important than leadership.
Break-Out Sessions include: Are Alternative Product Offerings The Way Forward? In an effort to adapt to the new consumer over the past few years we have seen the emergence of varying degrees of fractional ownership products, destination clubs, short term products and products that assist with exit strategies – so, which ones work the best?
“How Much PR Does The Industry Need?” What are some of the industry’s major players doing in the field of PR? And what’s the best way to approach it?
For last minute registration, visit www.RDOconference.org