Over 3,000 delegates from 35 countries representing the shared ownership industry are at the Westin Diplomat Resort & Spa this week in Hollywood, Florida,for one of the top events on the timeshare calendar – ARDA World 2013.
The event’s global sponsors include some of the biggest names in travel, including American Express, Diamond Resorts International, Hilton Grand Vacations, Holiday Inn Club Vacations, Starwood Vacation Ownership, Wyndham Vacation Ownership, RCI and Interval International.
The conference runs from April 7-11 and more than ever the emphasis will be on technology.
Key presentations include Don Tapscott’s talk on “The strategic value of IT Investment” and there will plenty of other educational sessions on the subject to cover everything from Internet marketing to using software to provide for better customer service.
SPI Software is one of the exhibitors and VP of Customer Service Gordon McClendon will be part of a panel session this week entitled “Pork Chops and Applesauce…Technology to Satisfy Customers.”
The SPI Software booth is showcasing SPI Orange, a system which offers cloud-based solutions for owner/member websites and remote access management. SPI Orange encompasses the full range of the vacation ownership enterprise from Marketing, Sales, Reservations, Maintenance Billing and Loan Servicing and main benefits include:
1. Industry Best Practices/improve business operations.
2. Reduced time required for routine tasks.
3. Nimble adaptation to changing business environment
4. Lower Costs.
5. Superior reporting
6. Immediate Access to On-going Technology Development
7. Enhanced Customer Experience
For more information on ARDA World 2013 visit http://www.arda.org/meetings-awards/convention/overview.aspx