RDO member resorts work around the clock to help holidaymakers caught in "ash" crisis
With a massive backlog of flights now facing holidaymakers trying to get home, despite the opening of European airports, timeshare resorts which are members of the Resort Development Organisation (RDO) have been working tirelessly to provide emergency accommodation for stranded guests, helping them get home whenever possible now that the flight ban is officially over.
Families with children have found themselves taking an unexpected extended holiday in sun-soaked holiday destinations such as the Costa del Sol, Cyprus, The Canary Islands and the Algarve, right before the start of the new school term.
A number of resorts have stepped in to provide last minute arrangements and accommodation for families unable to get home, with resort teams working flat out to ensure owners either have somewhere to stay if no immediate flights are available, or help with last minute travel arrangements.
“Our member resorts have shown tremendous goodwill by helping out during this extraordinary crisis, not only ensuring timeshare owners are well looked after, but also doing all they can to get them home by coach or ferry services where at all possible.” – Richard McIntosh, RDO Chairman
Some resorts have let guests stay on free of charge. Seasons Holidays, Gala Resorts in Norway, Paradise Kings Club in Cyprus, Club La Costa Resorts & Hotels, Resort Properties and Pearly Grey have been accommodating guests at no extra charge, while Petchey Leisure Group, Pestana Resorts, Anfi Group and Hilton Grand Vacation Club in Portugal are providing discounted stays; some are offering significantly discounted menus in their restaurants.
Chairman of RDO Richard McIntosh, says, “Our member resorts have shown tremendous goodwill by helping out during this extraordinary crisis, not only ensuring timeshare owners are well looked after, but also doing all they can to get them home by coach or ferry services where at all possible.”
Many resorts’ travel agency divisions have been working without a break on re-booking and re-routing travel plans, doing all they can to help guests get home. Others are providing free internet access so guests can stay in touch with family back home and check the latest airline news. At the time of writing, the flight ban has been lifted over the UK, but the situation could change if new ash cloud blows in from Iceland.
For up to date information on flights, visit http://www.flightstats.com/go/Home/home.do