When it comes to making sure that employees have the skills and knowledge needed to do their jobs efficiently, Silverpoint is keenly focused on staff training and development.
It was with this efficiency in mind that six RCI employees travelled to the Silverpoint Training Centre in Los Cristianos, Tenerife to take part in an intensive course about the Silverpoint brand and products.
The course was specially tailored for the employees who will make up the dedicated team of Silverpoint Vacation Club Travel Concierges within RCI. The visit also gave the RCI guys the opportunity to meet the sales team who sell the Vacation Club product as well as members of the management company who look after the resorts.
They also got to have a good look around the Silverpoint resorts on the island and soak up the atmosphere as well as visiting the Club Paradiso Platinum fleet of Sunseeker super yachts moored in the harbour of Puerto Colon, Playa de las Americas.
Sarah Jermyn, a Travel Concierge Team Leader, said of the course: “it was a really exciting trip. Often our team have to get our information from brochures and the internet so it was great for us to visit the resorts we will be dealing with and to learn all about the Vacation Club product. It was also brilliant to experience the Silverpoint buzz – not just in the sales office but with all the staff we met.
“Our aim is to provide Vacation Club members with an exclusive level of service and this course has certainly helped us to really understand the product and what you can do with it”.
Hosting the training course was Silverpoint Training Director, Josephine Cuthill who is responsible for ensuring that all Silverpoint sales staff pass the company’s stringent Compliance Exam. Jo said of RCI’s visit: “we’ve always enjoyed a good working relationship with RCI but it was excellent to meet the team who will be dealing with Silverpoint members on a day to day basis.
“I felt the training went extremely well and that The RCI team really got a lot of benefit from meeting the Silverpoint people here in Tenerife and seeing the resorts first hand.
To find out more about Silverpoint and its range of products visit: www.silverpoint.com